Repair, restore, re-wear.

We want you to love your Gandys pieces for as long as your love for them endures. That's why we've partnered with Lived In Repairs to offer you a repairs service. In three simple steps, your favourite items will be as good as new.

Progress over perfection.

We're focused on becoming the most responsible version of ourselves.

Our partnership with Lived In Repairs encourages circularity, reducing clothing waste and increasing the lifespan of Gandys clothing and bags, helping us on our journey towards a more responsible future for people and planet.

How to book a repair

1. SUBMIT YOUR REPAIR REQUEST

Fill in the form, upload clear photos of your item, and share a few details about the area that needs repairing. The more information you can give, the better.

2. SEND YOUR ITEM

Lived In Repairs will assess your request and provide a quote for repair*. After approved you will have to option to send directly to them or drop off in-store at Covent Garden to be sent in the weekly delivery.

3. RETURNED TO YOU

Once your piece has been professionally repaired it will be posted back to you, ready to be re-used and loved ever more.

Frequently Asked Questions

  • If your item is within our 12 month warranty Gandys will cover the repair cost. If your item product is out of warranty, you are required to pay for the repair.

  • You can can drop items approved for repair in-store as a free option. Alternatively, you are welcome to pay postage and send your item directly to Lived In Repairs yourself. Once repaired your item will be posted directly back to you 48 hours tracked with Royal Mail – this postage cost will be included in the total repair quote. If you require a different service please let Gay form Lived-in know.

    Please note, repairs should not be posted or dropped off until they have been assessed and accepted by the Lived In Repairs.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.